Bilingual Sales and Inbound Customer Service - Exciting Opportunity with a Vacationing Leisure Services Provider
DESCRIPTION: We have an exciting opportunity for bilingual individuals to join a leading provider of vacationing leisure services as Sales and Inbound Customer Service representatives. If you have excellent communication skills in both English and Spanish or Mandarin, this role is perfect for you.
As a Sales and Inbound Customer Service representative, you will be responsible for providing exceptional customer service to clients interested in vacationing leisure services. You will handle inbound inquiries, address customer questions, provide information on available vacation packages, and assist with booking reservations.
This role offers a great opportunity to showcase your sales skills, as you will also be responsible for promoting and upselling additional services and packages to enhance the customer's vacation experience.
RESPONSIBILITIES:
- Provide excellent customer service to clients inquiring about vacationing leisure services.
- Address customer inquiries and assist with booking reservations.
- Upsell additional services and packages to enhance the customer's vacation experience.
- Handle inbound calls and ensure a positive customer experience.
- Maintain accurate and detailed customer records.
REQUIRED SKILLS:
- Fluent in both English and Spanish or Mandarin.
- Strong communication skills, both written and verbal.
- Excellent sales and negotiation skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Proficiency in using computer systems and software.
QUALIFICATIONS:
- High school diploma or equivalent.
- Prior sales or customer service experience is preferred but not required.
- Bilingual proficiency in English and Spanish or Mandarin is mandatory.
COMPENSATION:
- Competitive hourly rate.
- Additional commission or incentive opportunities based on sales performance.
To apply for this exciting bilingual opportunity, please email your resume to Joselyn Nunez at joselyn.nunez@tandemitsm.com. Take the first step towards a rewarding career with a leading provider of vacationing leisure services.
Please note: This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Tandem ITSM.
